# AI workability — SUPPORT DES SYSTÈMES TÉLÉPHONIQUES DU MANUFACTURIER MITEL

*Buyer: Centre intégré de santé et de services… · Source: canadabuys · Closes: 08 Sep 2026 00:00 UTC*

**AI workability: 61%** (majority AI-deliverable) · full RFP read · bid call: **MAYBE**

- Effort: 1,000 h total · 608 h AI · 392 h human (low confidence)

## Verdict

MAYBE

## Bid call

**MAYBE** — The project is a good fit for AI-agent-first telecom support, but the notice is too thin to confirm scope, evaluation, certification, security, and on-site requirements. Proceed only after obtaining full tender documents and validating LCOM/AMP compliance and Mitel certification needs.

## Deliverables

| Deliverable | Mode | AI share | Hours |
| --- | --- | --- | --- |
| Remote helpdesk and incident triage/resolution | ai_assisted | 75% | 300 |
| System administration (moves/adds/changes, voicemail, routing) | ai_assisted | 60% | 250 |
| Monitoring, log analysis and preventive maintenance | ai_assisted | 80% | 150 |
| Documentation, runbooks and training material (EN/FR) | ai_agent | 95% | 100 |
| Certified Mitel change management and approvals | human_only | 10% | 50 |
| On-site hardware support and installation | human_only | 5% | 100 |
| Vendor coordination and stakeholder meetings | human_only | 15% | 50 |

## Risks

- **[high]** Tender documentation is extremely thin; scope, SLAs, and evaluation criteria unknown. — *Request full tender documents and issue clarification questions before bidding.*
- **[medium]** Potential LCOM/AMP compliance requirements (integrity declaration, AMP authorization, RENA check). — *Engage legal counsel to confirm applicability and complete required declarations.*
- **[medium]** Mitel certification or manufacturer authorization may be required for support. — *Partner with a Mitel-certified technician or obtain certification before bid.*
- **[high]** On-site physical work in remote locations may be required. — *Subcontract local field technicians; price travel and logistics into bid.*
- **[medium]** Health-sector security clearance or confidentiality requirements may apply. — *Verify clearance needs; if facility security clearance is required, consider no-go or partnership.*
- **[medium]** No standing offer or large reference contracts may hurt evaluation. — *Highlight AI-agent-first efficiency and relevant telecom support experience; consider teaming with a larger prime.*

## Human roles

- **On-site field technician** (10%): Physical installation, cabling, and hardware repair cannot be done by AI.
- **Certified Mitel engineer** (5%): Certified sign-off and approval of production changes require a human with credentials.
- **Project manager / contract signatory** (5%): Legal/financial accountability, contract signature, and compliance.
- **Client relationship / workshop facilitator** (5%): Stakeholder meetings and workshops need a person.
- **Human review/approval of AI outputs** (14%): AI-assisted deliverables require human validation, especially for critical health systems.

## Why not more AI

- Cannot perform physical installation, cabling, or hardware replacement.
- Cannot provide certified Mitel sign-off or professional accountability.
- Cannot sign contracts or take legal/financial responsibility.
- Cannot replace on-site stakeholder facilitation and relationship building.
- May be constrained by lack of API access to Mitel systems and proprietary documentation.
- Production changes to critical health phone systems will require human approval.

## Requirements & compliance

| Ref | Requirement | Status |
| --- | --- | --- |
| Notice | Support services for Mitel manufacturer telephone systems; category: services related to goods. | met |
| LCOM 4.1 | Any company submitting a bid for a public contract must produce a written integrity declaration and attach it to the bid. | unclear |
| LCOM 4.3 | Companies must obtain AMP authorization for public contracts or subcontracts equal to or greater than $1 million for services contracts. | unclear |
| LCOM 4.2 | Before concluding a contract, a municipal organization must ensure that each company that submitted a bid is not registered in the RENA. | unclear |
| LCOM art. 41 | Technical specifications must be described in terms of performance and functional requirements, based on international or recognized standards. | unclear |
| LCOM art. 38 | The SEAO notice for an open procedure must include contract object, duration, evaluation criteria, deadlines, and applicable agreements. | gap |

## Evaluation criteria

- **No evaluation criteria published** (unknown): Actual tender documents are required to understand how bids will be scored.
- **Qualitative evaluation for professional services (if applicable)** (unknown): LCOM requires qualitative evaluation for professional services; lowest price cannot be sole criterion.
- **Sustainable development / responsible acquisition (if applicable)** (unknown): May be used as evaluation criteria or requirements.

## Key dates

- 2026-08-13 — Published
- 2026-09-08 — Closing

## Gaps in source documents

- No detailed scope of work, service levels, or performance metrics.
- No contract duration or value.
- No evaluation criteria or weighting.
- No security clearance or on-site requirements stated.
- No language requirements explicitly stated.
- No Mitel certification requirements stated.
- No inventory of phone systems, users, or sites.
- Document facts mostly contain Quebec municipal contracting law (LCOM/LCOP), not tender-specific requirements; applicability to a CISSS is unclear.
- No submission instructions or SEAO reference.

## Assumptions

- Support is primarily remote; on-site work is a minority of effort.
- Buyer will provide remote access and necessary Mitel system documentation/APIs.
- No facility security clearance is required, or the shop can work under buyer supervision.
- Contract value is below the AMP $1M services threshold, or the shop can obtain authorization.
- Mitel certification can be met through a subcontractor or is not mandatory for this support contract.
- Total effort is estimated at 1000 hours/year due to missing scope; actual may differ.
- The LCOM facts in the document_facts may not apply to a health CISSS; legal review is required.
- The province code 'NT' appears inconsistent with the French Quebec buyer; assumed the buyer is in Quebec.

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*Generated by GovContract from public tender documents. Human review required before acting on bid decisions.*